Learning an instrument in childhood can pay off later in life and could even prevent memory loss or other cognitive issues.

To say my life has been enriched by playing music would be an understatement.

In 4th grade, I wanted to play the saxophone. My parents surprised me by renting an alto sax from the town music store, then hid it in their closet. …

There are plenty of resources to find what matters to our customers. Just take a look under the hood

Three antique cars with their hoods up

Instead of making wild guesses or making decisions based on feelings, there are plenty of helpful resources to find what matters to the customer, many of which we already have access to if we take a look under the hood.

Customer Service

I start with the frontline and work my way inward…

Joe Wilson

Creative writer of poetry, music, customer journeys and creative briefs. Customer experience-obsessed brand and digital marketing strategist.

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